“What is wrong with my lip balm tubes?”

A clear lip balm tube. Do not twist before filling!
A clear lip balm tube. Do not twist before filling!
“What is wrong with my lip balm tubes? My lip balm is stuck and isn’t coming out even when I twist!” Our Technical Support Team has been asked this question MANY times and I thought this question that could be answered for our readers.

There are three possibilities that can cause this issue.

  1. The propel-repel mechanism was adjusted by twisting before the lip balm tubes were filled. Lip balm tubes come from the manufacturer with their propel-repel mechanism set at the correct point for. Never adjust this mechanism. This happens most with the Clear Lip Balm Tubes. Why? The space under the propel-repel mechanism has people thinking they have been “cheated” on fillable lip balm tube space! This space is important for the lip balm tubes to work properly and is in all tubes, no matter their color.
  2. Your customer (or a child) twisted the lip balm up and then twisted it all the way back down and disengaged the propel-repel mechanism. We’ve even done it ourselves on accident!
  3. Your formula has a high percentage of waxes and/or oils with high stearine content. This doesn’t mean that having 20% of any wax will make your lip balm tubes stick! It will depend on your formula. Your formula may have a high percentage of wax and yet still be fine because you don’t have any brittle oils and lots of liquid oils. If you aren’t sure if your formula is causing the lip balm to be stuck in the tube, test your lip balm using the plate test.

I hope this has helped you learn more about lip balms and lip balm tubes!

VN:R_U [1.9.22_1171]
Rating: 5.0/5 (1 vote cast)
"What is wrong with my lip balm tubes?", 5.0 out of 5 based on 1 rating

8 thoughts on ““What is wrong with my lip balm tubes?””

  1. On very, very rare occasions, the lip balm tube could be missing the propel-repel mechanism altogether, LOL! I’ve had this happen! I’ve learned to give them a quick look before pouring.

    Thanks for the tips and reminders! :-)

    VA:R_U [1.9.22_1171]
    Rating: 0.0/5 (0 votes cast)
    1. This is true! We have seen that before. Generally it is obvious so getting to the point of filling the tube is a problem.

      😉

      Tina

      VN:R_U [1.9.22_1171]
      Rating: 0.0/5 (0 votes cast)
    1. Lip Balm Tubes are designed to be non-reusable containers. Once they have been twisted up, the tube should be discarded. I wish I had better answer!

      VN:R_U [1.9.22_1171]
      Rating: 0.0/5 (0 votes cast)
  2. I’m having this problem with the black tubes and even after having read this I’m a little perplexed at what could have gone wrong.

    I filled 100 tubes without any problem. I had some balm left over so I ordered more tubes. When they arrived I filled about 70 more and only about 11 of those are functioning properly.

    The consistency of the product in the tubes from the non-working newly filled tubes vs the working previously filled tubes does not appear of feel any different.

    VA:R_U [1.9.22_1171]
    Rating: 0.0/5 (0 votes cast)
    1. Shawn, Then I would expect fractionation. You may need to have an outside lab test the mixture but I suspect that the wax settled and made the left over material more stiff. I have done this before. Fractionation is a difficult problem in mixtures with waxes, especially those with candelilla or carnauba wax. Those waxes are the easiest for me to get to fractionate.

      Tina

      VN:R_U [1.9.22_1171]
      Rating: 0.0/5 (0 votes cast)
  3. I have other issue. After I pour my lip balm and it has settled, I twist it up to use it, the. When I try twisting down the lip balm separates from the mechanism, so it doesn’t go back down. What am I doing wrong?

    VA:R_U [1.9.22_1171]
    Rating: 0.0/5 (0 votes cast)
    1. This is often times due to a very hard mixture in which the material breaks. If the lip balm becomes separated from the lifting disk then it can’t be brought back down unless you put pressure on the lip balm itself. A slight pressing with a finger is usually all it needs. Check your formulation. Candelilla Wax and Carnauba Wax tend to have this issue more often than beeswax.

      Cheers!
      Tina

      VN:R_U [1.9.22_1171]
      Rating: 0.0/5 (0 votes cast)

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>