Dear Friends,
I have decided to close Majestic Mountain Sage, Inc.
I started MMS in 1996, and here we are in 2025. Unbelievable! Let me cover a few things that will happen as we wind down our operations.
1. You will NOT be abandoned. Many folks have purchased our bases, fragrance oils, and other products. We will make sure your larger purchases are not forgotten.
2. I have opted not to sell the company to a venture capital group. Our customers and friends are in a unique niche market and need personal attention. A company cannot serve its customers with focused care and serve the stockholders at the same time. You have entrusted us to handle your information carefully, and I do not believe a venture capital group cares more about your data than I do.
3. Any product currently on backorder will be processed according to your wishes. If we can provide you with product, you will get it. We have committed purchase orders for materials as long ago as November 2024 and still do not have expected times of arrival for those materials. Each of our vendors will be given the final delivery dates, and we will work with them or cancel our purchase orders. Some of you may opt for refunds; others may wait to see if the materials become available. We will do what is best for you.
4. We have seen many ups and downs in the market. Remember the panic of Y2K? Or the rush on sprayers for the 2000s avian flu? Remember the housing market/bank collapse? H1N1? You might even remember when our Lip Balm Kits made for Martha by Mail were more than $1 million on backorder due to a jar that had 12 weeks of lead time. Every year has hurdles, and we get through them together.
5. We have also seen changes in your lives. New babies, deaths, marriages, divorces, location changes, and more. You have touched our lives, and we know our lives have touched you. A part of me finds this letter surreal, and another part notes I have worked in this job for 30 years. I need a few changes in my life to improve my physical and mental health. I may come back to our industry as an advisor, or I may remain retired, but right now, I don’t know what will happen in the future.
6. When? We are expecting at the end of June. You can find updates through our website. We will need to be out of our building by July 31. We have a lot to move between now and then.
This is a heavy message and one I have toiled to make. I love how much you have blessed our lives and am eternally grateful. You may write to us, and it may take a while to respond, but if you need our help, we will try our best.
Thank you,
Hi Tina,
I started buying from you in about 1998. You were the first soap supplier I used and I’m still here after all these years. I think it is mostly because of the things you said in your letter–I trust you to provide me with excellent products at a fair price and I trust you to be honest. I trust that you do actually care about being a reputable company who is partial to its customers.
I have wondered many times how you juggle it all. I know it’s not easy to balance home and family and a growing business, AND take care of yourself too. I decided many years I didn’t have whatever it would take to do it, even though starting my own small business was constantly on my mind. That’s why I chose to make my wonderful soap, but provide it for only a very small number of family and friends.
This is all to say that I understand how hard your decision is, and I’m glad for you. I think you made the right decision. Best wishes and the Lord’s blessing to you and your family! Thank you so much for what you have done to help so many of us for so long.
Take care,
Sandie G.
Sandie,
I love you. This has been a hard decision and I keep doubting myself. I am trying to juggle everything and feel like I am failing. I received so many kind comments that I cry daily. The messages are so kind, just like yours. Thank you for taking the time to write, your time is the most precious thing you own. I am so grateful!
Tina