Category Archives: About MMS

Required By Dates

Sometimes we need to RUSH!
Sometimes we need to RUSH!
When ordering your products on our website do you ever wonder how the REQUIRED BY DATE box works? Our dialog with Rebecca helped us learn that some of you may have questions about this service. Rebecca wrote to us “I will mention that the ‘required by date’ field made me really nervous, it read like a blank check option.”

We don’t like writing blank checks and we imagine you don’t either! So, let me explain a few things you should know about our REQUIRED BY DATE box.

Choosing a required by date helps us get your order to you on time!
Choosing a required by date helps us get your order to you on time!
1) This box is a calendar and not a free text option. You choose the date and it is specific. Why not a text box? Because we have had people enter the date they are placing their order when the order is submitted at 11PM. Umm, sorry folks, we are not pizza delivery and while we think we can perform magic, we can’t perform this kind of magic.

2) The REQUIRED BY DATE box does not allow weekends. Since the majority of everything we ship goes UPS we honor their practice of delivery on Monday through Friday. UPS has so few delivery holidays that service is really pretty smooth. USPS has far more holidays but they also deliver Saturday. Consider Saturday USPS delivery a bonus day.

3) How will you know the costs of upgrade? Look at the costs with each delivery method. If you need Next Day Air then the costs will be shown to you during checkout. Costs associated with all delivery options (except freight truck) are shown in the Choose a Shipping Method step of checkout.

4) If we can get your order there without any upgrade (and no additional costs) we will. We try to spend your money as though it were our own. If you live in a area that has delivery in two days using ground shipping and you tell us to upgrade to 2nd Day Air, we won’t. We send it Ground. It gets there the same day.

5) UPS has a time in transit guarantee, USPS does not. USPS has a * and then a disclaimer stating that the average delivery is in 2-3 days. It is a rare package that leaves our facility going USPS Expedited Guaranteed. Most of you don’t live in these areas and if you do we find you aren’t happy with shipping rates anyway and are more likely to plan ahead. Why is it that folks who live in rural areas tend to be less stressed about time and those of us who live in dense cities live by a “New York minute”? If anyone has a cure for instant-itis I would love to hear it.

6) If your date is 2 weeks out, tell us that too. If UPS damages the package and we must reship then we ask for expedited services because you ordered in advance AND told us your requirements. We always get UPS to pay these charges when damages happen (which is rare) but by telling us of any requirements you open our options to replace your order faster.

7) We never hold orders to wait for your required by date, we just ship. If you need one held because you are traveling and you want it to arrive on the same day you get home then we can do that. Use the comments field to request a specific delivery date for when you are available. Remember, delaying a shipment for appropriate receiving dates is a far different service than having a REQUIRED BY DATE.

So, now you have 7 helpful hints to get your orders to you on specific days. We do understand RUSH shipments but we also know they eat up profits faster than anything else you can do. We try to choose wisely and make this a reliable, yet cost efficient, process.

Happy holidays!
Andee

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Thanksgiving Shopping

Ready to shop!
Ready to shop!

Here in the United States we have so much to be thankful for. We are blessed to have many things that we consider to be basic – like clean water flowing from our taps. At MMS, we are grateful to all of our amazing customers who both inspire us and support us when we give to the community. Thank you for your support.

OchoBa helps select the best toys. Durability is a must!
OchoBa helps select the best toys. Durability is a must!

Every year the MMS staff does fun events to give to the community. We go shopping for a local organization in need. Right before Thanksgiving, we generally shop for the local food pantry. Unfortunately they were hosting a huge fundraiser the only day we were able to go shopping. So we elected to shop at PetSmart for our local pet shelter!

Bob thinks collars are great.
Bob thinks collars are great.

We grouped up into teams of two. Every team had fifty dollars to spend for items for the Cache Humane Society Animal Shelter. The challenge? Spend as close to fifty dollars with the least change back and not going over budget. Boy, talk about everyone using a calculator.

 

Watson doesn't want to pause in his treat selecting.
Watson doesn’t want to pause in his treat selecting.

We had such a great time. Every team got to take a dog through the store. Our canine friends were great helpers. (They were also on their best behavior. Talk about great dogs.)They helped choose the most stylish collars, sturdiest leashes and sniff out the best brands of dog food. We even had help selecting grooming products! What fun!

 

Gracie looks at vitamins while the humans look at shampoo.
Gracie looks at vitamins while the humans look at shampoo.

As Christmas approaches, we ask that you join us in giving back. It can be time, money or things, but it should be for a cause that makes you feel good. The day after Christmas is known as Boxing Day. This is the day were we collect things that we no longer use or need then donate it. Whether it is donating to a shelter, church group or non-profit thrift store. Big or small, YOU make a difference.

Team Finished

 

Finished with our shopping adventure!
Finished with our shopping adventure!
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Meet the Crew!

Felted_Slippers

Have you ever wondered who does all the running to get orders out our door so quickly? I know I am sometimes curious about companies and how they operate. Well….. I have a new photo for you. Unfortunately it does not include all of our staff, someone has to hold the camera you know!

We are missing the Beijing crew, our Salt Lake correspondent, our purchasing manager and our graphics dude. This photo comes about because I have knitted these felted slippers for my family for years. I have knit clogs for extended family as well. At times my schedule was so overwhelming that I paid someone else to knit for me. Egad! Anyway, our current crew was curious about the sheep shearing happening this spring so we started a knitting night to teach those who wanted to learn. Our project was felted slippers! We met on one evening each week and as we progressed we had a few non-knitters want slippers too. I’ve spent my evenings and weekends chewing up my yarn stash to make slippers for everyone on staff. I’ve had some great help. I have new knitters – my hobby away from my job – or as my husband calls them “Cohorts in Crime!”

You have a family photo now with most of our crew. You have our best foot forward to make your order fly through this place and on its way to you.

Cheers!
Tina

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Our Sage is Blooming!

I just had to share how lovely our sage is looking at the moment. It is blooming right now! I love looking at it as I head into work each day. I got thinking about what I could use it in. If you had sage available to you, what would you make? I was thinking of a tea for a soap. Tell me what you would make if you had sage right now!

Taylor

Our sage is blooming!

Look at the flowers!
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Home Sweet … Sage?

Over the weekend, I spent some time digging holes and planting some plants in the beds on the north side of our building. This took some time and LOTS of energy, but I’m excited to say I’m finished planting all of these plants!

Now, you may be wondering what was planted, so I decideded to share a picture of the new plants. (At least one of them!) I planted 6 individual sage plants and quite the collection of chrysanthemums. The sage is just Common Garden Sage (Salvia officinalis). Right now the plants are still small, but eventually we will have wonderfully large sage plants!

The sage plants are right outside our front door. Won’t these plants be perfect for welcoming visitors to our facility?

Tomorrow … The new blog kitchen!

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New Paint!

Today when I came into work, the smell of paint was fresh in the air. Our painter had been in last night painting the walls. I had to take this comparison picture of both the new and old paint so you can see our beautiful walls.

What do you think of this new color? Personally, I find it very appealing.

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Finding MMS in Nibley Utah

Click to enlarge.

Since we have just moved, I have a new map to our new location

Directions from Salt Lake City:
Follow 1-15 North to Brigham City. Take Exit 362 (1100 South) into Brigham City and take the right fork of the exit. This will put you on Highway 89. After you get off I-15 you will see a Wal-Mart on the right side of the road. You are on the correct road.

Follow Highway 89 into Logan. You will go through a small canyon, but the road is four lanes. Be careful going through Mantua – this is a “COP TRAP.”

As you come down out of the canyon (called Sardine Canyon) you will see the whole valley and it is a beautiful view. Stay on Highway 89/91 and you will pass a Burger King in Wellsville on the left side of the road. Along the Highway 89/91, between mile markers 20 and 21, you will pass a small gas station and a small repair shop called Ted’s. At this point, you will want to be in the right lane of Highway 89/91. In Nibley, you will pass a sign that drops the speed limit down to 55 miles per hour. The next available road to turn right onto will be 2300 South. It is also called Nibley Heritage Drive. Take this right and the road will curve and you will pass some condominium style warehouses. The road will curve back toward the east and you will see 1350 West to your right. This is a Private Road, so you will not find it on Google Maps. If you look to the South, you will see two big brown buildings. We are in the building on the east side of the road.

If you are coming from Idaho, we recommend using Airport Road to drop down to 1000 West to escape downtown traffic, but if you are only familiar with Main Street, use it and you won’t get lost.

Our address is 2490 South 1350 West. This address is actually easy to find, even though the instructions make it seem harder!

If you would rather have our latitude and longitude for a GPS unit, we are at latitude: 41.687826 longitude: -111.865160.

I’m hoping we can get signs up on the outside of our building quickly. As soon as we have signs, I’ll post a picture for everyone to see.

I have also included a PDF map for you to print when you come visit us! Click here to download the map.

MMS_Map

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Cool Facts about Our New Building

Click to enlarge the picture.
As I mentioned on May 4th, our new building uses Insulated Concrete Form walls which gives us insulated walls about 14 inches thick. There are 3 inches of insulating foam on the outside, then 8 inches of concrete and another 3 inches of insulating foam on the inside of the building. I have a fantastic picture to show you what our wall looks like from inside to outside and I’ve even included a measuring tape in the picture for you to see the thickness of the wall!

I’m so excited about this new building and as things progress back towards being completely operational, I’ll keep you updated!

Enjoy!

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The Move is Finished!

I am excited to tell you we are finished moving! We moved in the equivalent of 26 trailers that were 53 feet long. Whew! I am glad that is over. Thank you for your support during this move.

We are shipping orders, so keep an eye out for packages headed your way! We are processing the orders and are getting the orders out of our new facility as quickly as possible. Though we are not completely operational (the blog kitchen is not yet set up), we will be doing our best to serve you. We can’t wait to get our blog kitchen set up. Until the blog kitchen is finished, we will have some unusual blog posts for you. If anyone is interested in writing a soap or cosmetic related blog, please contact me.

Happy Tuesday!

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More Moving News

I’m back from Denver and just in time to release this very important note about our move!

As I had mentioned on April 23rd, we will be moving Majestic Mountain Sage. I now have more details for you! We will continue processing orders until Wednesday, May 12th. On May 13th and 14th, we will make sure all remaining orders will be processed completely and leave our facility. We will not process any orders between May 13th and May 31st. This will include Will Call orders and Label orders. Any order placed during this time gets a special bonus. Processing the orders will begin on June 1st.

Would you like to hear more about our new building?

Our new building uses Insulated Concrete Form walls which gives us insulated walls about 14 inches thick. There are 3 inches of insulating foam on the outside, then 8 inches of concrete and another 3 inches of insulating foam on the inside of the building. This means we will not need as much energy expenditure to heat or cool our building. The building also has enough skylights that we will be able to keep the lights off most of the time. We will also have dedicated classroom and room to expand our facility!

Order now to help you survive through mid June, then you can celebrate our move along with us!

I’m going to run a contest to see who is the first to guess how many semi-trailers it will take to move our warehouse. When we moved in 2000, it took 6 trailers at 53 feet long to handle our move. We now occupy over 4 times the floor space. Let the guessing begin!

P.S. I’ll only allow guessing until I post an update of the number of trailers and the percent of warehouse completely moved.

Thank you for planning ahead and for your continued support. As soon as I know more about the specials offered during our move, I’ll let you know.

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