Best value: Double check your work 2


Question

We all have heard the adage that we should measure twice and cut once, right? Well, let me add a new perspective on measuring twice.

The issue this week has been email addresses that are typed so fast and not verified before sending or submitting that I can not reply to the person who has submitted.

Here are the responses to requests that have no name and an invalid email address:

1) Dry masks made of clay and fragrance do not need a preservative unless the mask will be stored in a hydrated state (after water is added).

2) To pick up your order from our facility requires a will-call appointment. After placing your order online and selecting Pick Up in Nibley please use the confirmation number of the order and call us to make the appointment. We can not make appointments for 10 minutes after your place the order. Please give us adequate time to pull the items from our warehouse to complete your order.

3) In order for us to suggest a preservative for your scrub formulation we must know the full ingredient list. It is not a decision we can make by knowing it is a salt scrub vs a sugar scrub. Preservatives are funny things and we must take into consideration water soluble ingredients, pH of final mixture, difficult to preserve ingredients, and even viscosity. I know you do not want to share your formulation, I completely understand, I can not give advice for something I don’t know anything about. I hope you understand. help

4) Yes, we did receive your order and we processed it on the same day. It left from here on Wednesday. It should arrive today.
The UPS tracking number is 1Z***************. The email on your order shows gamil.com instead of gmail.com as your request is showing. I will send to the corrected email address.

5) The corrected email address does not work. I am sorry, there are too many variations in your email address. One says your_name162@gamil.com and the other shows your_name1962@gmail.com. Neither is a valid email address. help

6) I am sorry, shrink bands do not come in shapes for round objects. Items like hockey pucks will always have excess shrink band material where the corners exist. Your best option is to use a bag and seal the bag into a circular shape before shrinking.

7) The required by date does not guarantee air services like Next Day Air shipping. If you live in Utah UPS Ground has a guarantee of 1 day in transit. We will only spend your money like it is our own, we would never send Next Day, Second Day or 3 Day Select to Utah. We do have an awesome UPS shipping map. If you would let me know your ZIP code I can generate a custom chart
just for you to show how many days in transit TO you. help

I completely understand typing and clicking SEND/SUBMIT without checking over my work. I’ve done it before and I really would rather not think about doing it again. After getting these emails back I’m going to enter my email address and triple check my double checks.

Have a great weekend folks!
Tina

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About Tina

I started thesage.com in 1996 with the help of my husband. Now I get to help people make all kinds of soaps and bath and body products. I think my favorite things to make are lip balms and lotions/creams. Of course I get most of the soap technical support questions because that is my strong knowledge area. Glad this blog is here!


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2 thoughts on “Best value: Double check your work

  • Deb

    You have wonderful customer service! Reading these responses all strung together made me laugh (and shake my head)–but also gave great insight to some of the challenges and frustrations that a business like yours faces on a daily basis. Some companies, like yours, handle it better than others, and that’s why you will always have my business. Thanks for the giggle, and carry on!

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